Delivery & Returns

DELIVERY OPTIONS

The delivery information for our fragrance products are as follows:

UK Standard Shipping fee is £3.50 and free for orders of £75 or more and usually takes 2-5 working days (for orders placed before 12pm on weekdays only). Parcels will be sent using Royal Mail. We send all parcels of £50 or more tracked and will automatically update your order with tracking information once it has entered the Royal Mail parcel system. Parcels with a value of less than £50 will be sent standard UK delivery.

We would recommend contacting us via email for all order enquiries.

ORDERING FROM OUTSIDE OF THE UK

For those who are international but who would like to send a gift to someone special in the UK, we have recently updated the checkout options to accept billing addresses from outside the UK. So you can now send beautiful Parterre perfume gifts to your loved ones in the UK from abroad. A small but step but we hope it’s the first of many to share our perfumes with the world.

DELIVERY OUTSIDE OF THE UK

We are currently unable to offer delivery outside of the UK. but we are working towards being able to offer this service in the near future. If you would like to order our fragrance and you live outside of the UK please visit our stockists who may offer suitable shipping options.

RETURNS

We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in its original packaging. Please note we ask you to cover the cost of the return postage and we can not be held responsible for items in transit so please ensure you select a shipping option you are happy with.

We cannot refund or exchange any sale items. However if, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them.

Return Address:

Parterre Fragrances

Keyneston Mill

Tarrant Keyneston

Blandford Forum

DT11 9HZ

CHRISTMAS Returns

We have extended our returns policy for Christmas. Returns for purchases made between 1st December and 24th December 2021 will be accepted until 31st January 2022.

As long as it is unused and in its original packaging. Please note we ask you to cover the cost of the return postage and we can not be held responsible for items in transit so please ensure you select a shipping option you are happy with.

We cannot refund or exchange any sale items. However if, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them.