Terms & Conditions

Thank you for accessing the Parterre and Keyneston Mill website.

Parterre and Keyneston Mill provides the content and services available on this website to you subject to the following terms and conditions.

By using the Parterre and Keyneston Mill website, you are acknowledging that you have read, understand and agree, without limitation, to be bound by these terms and conditions which include our privacy policy.

From time to time we may modify our terms and conditions to which the content and services available are subject.

Accordingly, please continue to review them whenever accessing or using our Website.
Acceptance of these terms and conditions does not affect your statutory rights, except so far as legitimately excluded.

REGISTRATION AND ORDERS

1. Availability
All products are subject to availability.We will inform you as soon as possible if any items you have ordered are not available.

2. Acknowledgement and acceptance of your order.We will notify you by email as soon as possible to acknowledge receipt of your order.
If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.

3. A contract between you and Parterre and Keyneston Mill will come into existence upon us notifying you by subsequent email or telephone that your order has been confirmed and is being dispatched. You will become liable to make payment for the order at that time. At any point up until then, we may decline to fulfil your order. If we are unable to supply a particular item or there is a delay in supplying an item for any reason beyond our reasonable control (including but not limited to an item being out of stock, us identifying a product or pricing error or if we are unable to obtain authorisation for your payment) we will not be liable to you.

4. Risk in the products constituting the orders will pass to you immediately upon delivery. You will be deemed to have accepted the order unless you notify us upon receipt that the order is incorrect or if you otherwise exercise your cancellation right set out below. If you fail to act in accordance with these terms, we shall have no obligation to accept a purported rejection exercised by you

5. We retain the legal ownership of all products until we have received full payment. We shall automatically and immediately regain legal ownership of the products in the event that we refund payment to you

6. We shall be pleased to assist if you have any queries or require any information regarding your order. Please email us at service@parterrefragrances.com or call us on +44 (0) 1258 456 831

7. Payment. 
You can pay by Mastercard, Visa, Switch, Delta, Electron, Solo, or Maestro card. Payment for each order will be taken from your debit/credit card at the point at which the order is despatched. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

8. Cancellation right. 
You have the right to cancel your order up to 7 working days after the day following the delivery of the goods by sending us a notice of cancellation (by email or post) and returning the goods to us (within the specified deadline) in their original, unopened and unused condition. This does not apply to any sale items.

9. Returns policy. 
We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in its original packaging. We cannot refund or exchange any sale items. However if, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them.

DELIVERY

  • Delivery will be made to your billing address or such other address specified by you at the time of ordering.
  • Standard UK Delivery £5.50. Please allow up to 2-5 working days for delivery.
  • If you would like a gift message to be included, please email service@parterrefragrances.com stating your order number in subject line as soon as you have placed the order, or add special instructions with your order.
  • Please see our Delivery section for more information on our delivery charges.
  • Please note that working days exclude Saturdays, Sundays and bank holidays. Any delivery timescales are indicative only and do not constitute binding obligations on us. For security reasons all parcels must be signed for on receipt.

GENERAL

1. Ownership. 
All content available on our website, including but not limited to text, content, graphics, logos, photographs, names, illustrations, artwork, trademarks and other material, is the property of Parterre and Keyneston Mill and is protected by copyrights, trade marks and/or other proprietary rights. You are permitted to use this website for personal purposes only. You agree not to use any content of the website for commercial purposes, including but not limited to copying, duplicating, reproducing, storing, selling, reselling, modifying, accessing or otherwise exploiting the content in whole or in part other than as set out above without our prior written consent.

2. Content. 
We attempt to be as accurate as possible when describing our products and prices on the website. However, subject to applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. All prices are displayed inclusive of VAT and exclusive of delivery charges.

3. Links to other websites. 
Parterre and Keyneston Mill may, purely as a convenience to its website users, from time to time include links to other web sites or material which are beyond its control. Such links are in no way an endorsement by us of the referenced content, product, service, or supplier. Should you choose to link to or from any off-website pages or other websites, you acknowledge that this is carried out entirely at your own risk and we will accept no liability to you, howsoever caused in that respect.

4. Your suggestions. 
We welcome your enquiries, feedback, suggestions and other ideas (collectively “Suggestions”) regarding the website or products and services provided by us. All Suggestions will be submitted on the understanding that they are non-confidential and non-proprietary to the person or organisation providing them and that they may not be returned to you and that we may not communicate with you in respect of them. You also agree and acknowledge that we may use or modify the Suggestions and any ideas, concepts or know-how contained therein without restriction, for any purpose (commercial or otherwise), without acknowledgement or payment to you. In providing the Suggestions you agree that you will not misrepresent the origin of the Suggestions and agree to indemnify us for all claims arising from or in connection with any claims in respect of any Suggestion including to any rights therein.

5. Limitation/exclusion of liability
. The Parterre and Keyneston Mill Website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its contents is entirely at your own risk. In particular, the user must bear the inherent risks associated with the use of the worldwide web. We accept no responsibility or liability for functions contained on our Website and will not be responsible for. Any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website; incompatibility of the website with any of your equipment, software or telecommunications links. Save as expressly stated elsewhere in the Terms and Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website.

6. International Access. 
Parterre and Keyneston Mill does not warrant or otherwise promise that the website, use thereof or the Terms and Conditions (in whole or in part) are in compliance with laws or available for use in locations outside the United Kingdom. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. To the extent that any provision of the Terms and Conditions is unenforceable in such locations, that provision should be struck out and the remaining provisions remain in force.

7. Notices. 
Any notices under these terms and conditions may be sent either by email to service@parterrefragrances.com or in writing to:
Parterre Fragrances
Keyneston Mill
, Tarrant Keyneston
Dorset
DT11 9HZ

8. Non-waiver. 
No delay, forbearance or failure by us to take action in respect of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by Parterre and Keyneston Mill of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

9. Governing law
. This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by the laws of England and Wales and the exclusive jurisdiction of the English courts.

 

 

 

Privacy Policy

 This Privacy Policy describes how your personal information is collected, used, and shared when visiting, purchasing & interacting  with Mill Garden LLP. 

PERSONAL INFORMATION WE COLLECT
  • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
  • We collect Device Information using the following technologies:
    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  • Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as “Order Information”.
  • When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
  • Personal Information provided by You: We may collect names, email addresses, phone numbers, maIling addresses, job titles, contact preferences, billing addresses, debit/credit card details. 
HOW DO WE USE YOUR PERSONAL INFORMATION?
  • We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    Communicate with you;
    Screen our orders for potential risk or fraud; and
    When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • Request Feedback: We may use your information to request feedback and to contact you about your use of our products/services. 
  • To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions and policies. 
  • To protect our Services: We may use your information as part of our efforts to keep our services safe and secure (for example, for fraud monitoring and prevention). 
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract. 
  • Administrative prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions. 
  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time. 
  • Deliver targeted advertising to you. We may use your information to develop and display personalised content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. 
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services, products, marketing and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent. 
SHARING YOUR PERSONAL INFORMATION
  • We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Vendors, consultants and other third-party service providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. 
  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
SHARING YOUR PERSONAL INFORMATION

We only share and disclose your information with the following third parties. We have categorised each party so that you can easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you now wish to revoke your consent, please contact us at the following email address: Events@keynestonmill.com. You may also contact us using this email address if you would like to review or update the data we hold on you. 

  • Advertising, direct marketing, lead generation & analytics: Google, Facebook, Youtube, Pinterest. 

 

YOUR RIGHTS
  • If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
  • Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
HOW WE USE THE INFORMATION COLLECTED BY AUTOMATED MEANS
  • We may use the information collected through automated means on this site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may also retain the information you provide us with for marketing purposes, unless you submit a revoke request to previously consented marketing preferences.  
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at marketing@keynestonmill.com or by mail using the details provided below:

 

Keyneston Mill, Tarrant Keyneston, BLANDFORD FORUM, DOR, DT11 9HZ, United Kingdom