shipping & delivery
We are working hard to hand craft and package all Christmas orders this week to ensure pre-Christmas delivery. The Royal Mail 1st Class delivery final posting date is Friday 18th December so please ensure standard delivery orders are placed by Wednesday 16th December to allow time to dispatch before Friday. We will be working as hard as we possibly can to accommodate any orders placed after this date but please order as soon as possible to ensure timely delivery.
If you are able to click and collect from Keyneston Mill then the final order date is Tuesday 22nd December for collection on Wednesday 23rd December.
Thank you for your support this festive season and don’t forget that any web orders over £75 placed for Christmas delivery will receive a bonus 55g candle as a seasonal gift from the Parterre team.
The delivery information for our fragrance products are as follows:
UK Standard Shipping is Free for orders of £50 or more and usually takes 2-5 days (for orders placed before 12pm on weekdays only).
We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in its original packaging. We cannot refund or exchange any sale items. However if, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them.